Privacy Policy

Our Commitment to Your Privacy

MAC McAllen Masonry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our website or services, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a consultation, or contact us through our website. This may include your name, address, phone number, email address, and details about your masonry project. We also collect information when you call our phone number or communicate with us via email.

When you visit our website, we automatically collect certain technical information including your IP address, browser type, device information, pages visited, and time spent on our site. This information is collected through cookies and similar tracking technologies to help us improve your experience and understand how visitors use our site.

How We Use Your Information

We use the information you provide to respond to your inquiries, schedule appointments, provide estimates, perform contracted services, and communicate about your project. Your contact information allows us to send you updates about your service, answer questions, and ensure we complete work to your satisfaction.

We may use your email address to send you relevant information about our services, special offers, or educational content related to masonry maintenance and repairs. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Technical information collected from your website visit helps us analyze site traffic, improve our website functionality, and enhance user experience. We use this data to understand which pages are most helpful and which services generate the most interest.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information in the following limited circumstances:

• With service providers who help us operate our business, such as payment processors, email service providers, or website hosting companies. These providers are required to protect your information and only use it for the specific services they provide to us.
• With suppliers or subcontractors when necessary to complete your project. For example, we may need to share your address with a material supplier for delivery purposes.
• When required by law, such as responding to a court order, subpoena, or other legal process.
• To protect our rights, property, or safety, or the rights, property, or safety of others.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communication channels, and restricted access to personal information by our employees. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

Cookies and Tracking Technologies

Our website uses cookies, which are small text files stored on your device that help us recognize you and remember your preferences. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until you delete them or they expire.

You can control cookie settings through your browser preferences. If you disable cookies, some features of our website may not function properly. We also use analytics services like Google Analytics to understand website traffic and user behavior. These services may collect information about your use of our site and other websites.

Third-Party Links

Our website may contain links to third-party websites, such as material manufacturers or industry associations. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Customer information related to completed projects is typically retained for seven years for warranty purposes and legal compliance. After this period, we securely delete or anonymize your information.

Your Privacy Rights

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal limitations.
• Opt-out: You can opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: